Terms & Conditions

By registering for, accessing, or using AlphaSquare (the “Platform”), you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and accept these Terms together with our Privacy Policy, Risk Disclosure, and AML & KYC Policy. If you do not agree, you must not use the Platform.

The Platform is provided for lawful investment and account-management purposes only. You agree to use it in accordance with these Terms, the Platform Rules, and all applicable laws. You may not use the Platform to engage in any activity that is illegal, harmful, or that interferes with its operation or security.

You must provide accurate, current, and complete information during registration and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. We may require identity verification (KYC) before enabling deposits, investments, or withdrawals.

You are solely responsible for maintaining the confidentiality of your login credentials and for all actions taken under your account. Notify us immediately of any unauthorized access or suspected security breach. We are not liable for losses arising from your failure to safeguard your account.

Investment packages, earnings schedules, referral rewards, and any yield figures are illustrative and are not guarantees of future performance. All investing involves risk, including the possible loss of principal. Each product states its parameters — minimum and maximum investment, return profile, duration, and whether principal is returned — before you invest. Program parameters may change; material changes will be communicated in advance where practicable. See the Investment Guide.

Deposits may be made via supported methods, including on-chain transfers from a self-custodied wallet such as MetaMask. You are solely responsible for sending funds to the correct address and network. We never request your seed phrase or private keys, and we can never access your external wallet.

Peer-to-peer transfers between users are final once completed and may be subject to a fixed fee disclosed at the time of the transfer.

Your Platform wallet is provided to facilitate deposits, investments, transfers, and withdrawals. You must ensure that any external wallet address you provide is accurate. Transactions submitted to the blockchain are irreversible, and we are not responsible for losses caused by incorrect addresses or networks.

Applicable fees for deposits, withdrawals, transfers, refunds, and services are displayed within the Platform and may be updated from time to time. Network (gas) fees for on-chain transactions are set by the underlying blockchain and are not controlled by AlphaSquare. You are responsible for any taxes arising from your use of the Platform.

Withdrawals are processed subject to verification, security review, and applicable limits. We may place a temporary hold on funds where required for compliance, fraud prevention, or dispute resolution.

Where a product permits early closure, refunds are calculated transparently and subject to applicable fees, including an early-exit fee and, where the policy provides, deduction of earnings already received. An itemised estimate is shown before you confirm. Full details are set out in the Refund & Early Closure Policy.

To comply with our legal obligations and protect the Platform, we may require you to complete identity verification and provide supporting documentation. We may restrict account functionality until verification is complete. See our AML & KYC Policy for details.

Referral and partner rewards are subject to eligibility criteria and program terms. Manipulating referrals, creating fake or multiple accounts, or otherwise abusing reward programs is prohibited and may result in forfeiture of rewards and account action.

You agree not to engage in market manipulation, collusion, or any activity designed to distort outcomes or gain an unfair advantage. Investment activity must comply with product terms and applicable law.

You agree not to use the Platform for unlawful activity, money laundering, terrorist financing, fraud, market manipulation, or to circumvent our security or compliance controls. A full list of prohibited conduct is set out in our Anti-Fraud & Compliance Policy and User-to-User Conduct Policy. We may suspend or terminate accounts that violate these Terms or applicable law.

We employ layered security measures to protect your account, data, and funds, as described in our Client Protection page. You are responsible for using strong credentials and, where available, enabling two-factor authentication.

We reserve the right to modify, suspend, or discontinue any part of the Platform; to set and adjust limits; to review transactions; and to take action against accounts that breach these Terms or applicable law, including freezing pending transactions and restricting features or rewards.

Investing involves significant risk, including the possible loss of your entire principal. You should only invest funds you can afford to lose. Please read the full Risk Disclosure before investing.

We strive to keep the Platform available and reliable but do not guarantee uninterrupted access. The Platform may be unavailable during maintenance, updates, or circumstances beyond our control. Where practicable, we provide advance notice of scheduled maintenance.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, civil unrest, governmental action, network or blockchain failures, or other force majeure events.

We may suspend or terminate your account, with or without notice, where we reasonably believe you have breached these Terms or applicable law, or where required for security, compliance, or fraud prevention. Upon termination, provisions that by their nature should survive will remain in effect.

To the maximum extent permitted by law, AlphaSquare is not liable for indirect, incidental, or consequential damages, or for losses arising from market movements, third-party services, blockchain networks, or events beyond our reasonable control.

If a dispute arises, you agree to first contact us so we can attempt to resolve it informally through our Support Center. Where a dispute cannot be resolved informally, it will be handled in accordance with applicable law and the procedures we make available.

These Terms are governed by the laws of the jurisdiction in which AlphaSquare operates, without regard to conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for any matter not subject to alternative dispute resolution.

We may update these Terms and related policies periodically. Material changes will be communicated where practicable. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to our team at [email protected], or via the Help & Legal Center.