Platform Rules

You must be at least 18 years old and provide accurate, current and complete information when registering. Keep your details up to date so we can serve and protect you effectively.

Each user may hold a single account. Creating multiple or duplicate accounts — including to abuse referrals, bonuses or promotions — is prohibited and may lead to suspension of all associated accounts.

Identity verification (KYC) may be required before you can deposit, invest or withdraw. Verification protects your account and helps us meet our compliance obligations. See our AML & KYC Policy for details.

• Always send the correct asset on the correct network shown on the deposit screen.
• Deposits are credited after on-chain confirmation; withdrawals are sent after any required review.
• You are solely responsible for the accuracy of external wallet addresses you provide.
• Network (gas) fees are set by the blockchain and are not controlled by AlphaSquare.
• We never request your seed phrase or private keys, and can never access your external wallet.

You are responsible for safeguarding your login credentials and for all activity under your account. Use a strong, unique password and never share it. Notify us immediately if you suspect unauthorized access.

We strongly recommend enabling two-factor authentication (2FA) to add a critical layer of protection to your account. You can manage 2FA from your account Settings.

Accounts that remain inactive for extended periods may be flagged as dormant and could require re-verification before further activity. Keep your account active and your contact details current.

From time to time we perform maintenance to improve reliability and security. Where practicable, we provide advance notice. Some features may be temporarily unavailable during maintenance windows.